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On the day of the inspection we observed that there were sufficient numbers of staff to meet people’s individual care needs. Staff did not appear to be rushed and were able to complete their tasks. Staff we spoke with confirmed that there were sufficient numbers of staff to safely care for people. The registered manager explained that there was flexibility in respect of staffing and staffing levels were regularly reviewed depending on people's needs and occupancy levels. Autumna is the UK's largest and most comprehensive later-life living & elderly care directory. Our website is free to use, we are proudly independent, and we never take referral fees.
Staff were informed of changes occurring within the home through staff meetings and we saw that these meetings occurred monthly and were documented. Staff told us that they received up to date information and had an opportunity to share good practice and any concerns they had at these meetings. We found the premises were clean and tidy and there were no unpleasant odours. There was a record of essential inspections and maintenance carried out.
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Get the latest care and retirement news, advice and offers sent straight to your inbox. Individuals that require a temporary living arrangement at a care home. Respite is also referred to as a short care home stay and may range from a few days to a couple weeks. This website is using a security service to protect itself from online attacks.
Frequently Asked Questions about Kenbrook
We saw that people were supported to eat and drink well with respect and dignity. Two people told us that they enjoyed the food served and the ability to have a drink whenever they wanted. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Staff spoke of enjoying their job supporting and caring for people at Kenbrook. They confirmed there was good teamwork and they felt well supported by management staff. We saw that people's personal and health care needs were being met appropriately, and according to their support plans on the whole. We found that people using the service were being cared for by appropriately qualified and competent staff. Staff were supported in their roles by knowledgeable and experienced managers.
Specialisms / services
Where people were unable to leave the home because they would not be safe leaving on their own, the home had made applications for the relevant authorisations called Deprivation of Liberty Safeguards . Sarah Law, assistant manager at Kenbrook, said residents “love the gardens,” which are “a quiet and calm place”. 38% of care seekers told us that having a hair & beauty salon was a key consideration to their selection process. Here you'll find everything you need to know about later life, from easy-to-understand care guides to expert advice on funding.
EAC sees itself, and this website, as one source of ‘housing options’ information and advice for older people and their families. But there are many other organisations providing valuable services, both locally and nationally. We spoke with five people using the service during this inspection, together with three of their friends and relatives. We spoke with care and nursing staff, and to the manager of the service. We looked at the activities timetable and saw activities such as exercise groups, religious services, flower arranging, and music therapy.
Services we don’t give a rating
Staff had received training on how to identify abuse and understood their responsibilities in relation to safeguarding people, including reporting concerns relating to people’s safety and well-being. Also known as Care & Repair agencies, are local non-profit organisations set up to help older people think about, plan, finance and organise work on their homes. These services tackle smaller repair jobs, including installing safety & security devices. They are provided by many local Age UKs as well as other organisations. People informed us they received the care and support they wanted and needed.
If you have a home to sell, you may be able to use the proceeds to pay the deposit on a new property and take out a ‘lifetime mortgage’ to cover the rest of the cost. If you simply want to move to a more suitable non-retirement home, and need help or advice with this, our EAC Advice service is here to help you. We saw that people were cared for in a clean environment and that they were protected from the risk of infection.
For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. We have therefore encouraged every provider to open their ‘online windows and doors’ to help you make an informed choice. The profile score is a measure of how much information has been provided. At Brook House Care Centre in Wembley we support both elderly people with nursing needs and young adults with physical disabilities. The home is centrally located and well connected to central London. Every visit has been positive and all the staff excellent, especially those directly caring for my friend.
Friends and relatives told us that the staff were caring, skilled and experienced, and friendly. People using the service told us that they felt well cared for and safe from harm. There were suitable arrangements for the provision of food to ensure that people’s dietary needs were met. Food looked appetising and was freshly prepared and presented well. Details of special diets people required either as a result of a clinical need or a cultural preference were clearly documented. Staff we spoke with had an understanding of the principles of the Mental Capacity Act .
Others also provide nursing, and will have a nurse on duty twenty-four hours a day. There was a comprehensive quality assurance policy which provided detailed information on the systems in place for the provider to obtain feedback about the care provided at the home. The service undertook a range of checks and audits of the quality of the service and took action to improve the service as a result.
“Especially during the pandemic, they have increased the wellbeing of our residents by providing a relaxing outdoor area and a safe place to meet family members when the weather warms,” she added. Prices will vary from home to home, depending on the level of elderly care required. A care service rating provided by the Care Quality Commission (“CQC”). The CQC is the sector's official regulator and an executive non-departmental public body of the Department of Health and Social Care. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
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